REFUND & RETURN POLICY

Effective Date: August 26, 2026

Thank you for shopping with YLR ESSENTIALS. We want customers to understand the conditions that apply to returns, refunds, replacements, and damaged or incorrect products.

By completing a purchase through our website, you acknowledge and agree to the terms outlined below.

1. Return Request Period

Customers may request an eligible return within 30 calendar days of delivery.

A return request must be reviewed and approved by YLR ESSENTIALS before the product is sent back. Submitting a request does not automatically guarantee approval.

Requests submitted after the 30-day period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return:

• The product must be unused, unworn, and in its original condition.

• The product must include its original packaging, accessories, manuals, tags, and other included materials.

• The customer must provide the order number or other proof of purchase.

• The return request must be submitted within 30 calendar days of delivery.

• The return must be approved before the product is sent back.

Products returned without prior approval or return instructions may not be accepted.

3. Non-Returnable Items

The following products or situations are generally not eligible for return or refund:

• Sale or clearance items, which are final sale.

• Products that have been used, worn, washed, altered, damaged after delivery, or returned without their original packaging.

• Products missing accessories, manuals, tags, parts, or other materials originally included.

• Damage caused by misuse, improper handling, accidents, unauthorized repairs, or normal wear and tear.

• Minor color differences caused by lighting, photography, or screen settings.

• Orders affected by an incorrect or incomplete shipping address provided by the customer.

• Packages refused or not collected without a valid reason.

These limitations do not apply when an item arrives damaged, defective, incorrect, or significantly different from what was ordered.

4. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, incorrect, or significantly different from the item ordered, contact YLR ESSENTIALS within 7 calendar days of delivery.

Email info@ylressentials.com and include:

• Your full name.

• Your order number.

• A detailed description of the problem.

• Clear photographs of the product.

• Photographs of the shipping box, packaging, and shipping label.

• A short video if reasonably necessary to review the issue.

Do not discard the product or packaging while the request is being reviewed.

After reviewing the claim, YLR ESSENTIALS may provide an appropriate resolution, which may include:

• Replacement of the product.

• Reshipment.

• A partial refund.

• A full refund.

The appropriate resolution will be determined after reviewing the circumstances and available evidence.

5. How to Request a Return

To request a return, email info@ylressentials.com within the applicable return period.

Include:

• Your full name.

• Your order number.

• The product you want to return.

• The reason for the return.

• Photographs when applicable.

Customers may also submit a return request through their customer account when that option is available.

All return requests are subject to review and approval. Customers must wait for return instructions before sending any product.

The Bronx administrative location is not a return address. Products sent there without authorization may not be accepted.

6. Return Instructions and Shipping

If a return is approved, YLR ESSENTIALS will provide the applicable return instructions by email.

Do not send a product to the address shown in the Legal Notice, Shipping Policy, or other store information. The correct return instructions may vary depending on the product and circumstances.

Any applicable return-shipping instructions, costs, or label information will be communicated during the review process.

7. Return Inspection

After an approved returned product is received, it will generally be inspected within 2 business days.

We will verify that the product meets the return requirements and matches the information provided in the request.

The customer will receive an email confirming whether the return has been approved or declined.

8. Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

After the refund is processed, it generally takes 5–7 business days to appear in the customer’s account. The exact timeframe depends on the customer’s bank, card issuer, or payment provider.

YLR ESSENTIALS cannot control processing delays caused by a financial institution.

Shipping charges, if any were paid, are not automatically refundable unless required by law or included in the approved resolution.

9. Replacements and Reshipments

A replacement or reshipment may be offered when a product is confirmed as damaged, defective, incorrect, or lost during transit.

Replacements and reshipments are subject to product availability. If the same product or variant is unavailable, YLR ESSENTIALS may offer another appropriate resolution.

Do not place a second order unless instructed to do so.

10. Lost Packages

If an order has not been delivered within 45 calendar days from the shipping date, email info@ylressentials.com with the order number.

We will review the tracking information and investigate the shipment when appropriate.

A refund, replacement, or reshipment is not guaranteed before the investigation is completed.

11. Orders Marked as Delivered

If tracking indicates that a package was delivered but it has not been received, contact us within 7 calendar days of the reported delivery date.

Before contacting us:

• Verify the shipping address.

• Check around the delivery location.

• Ask household members, neighbors, or building management whether they accepted the package.

• Contact the shipping carrier for additional information.

Packages confirmed as successfully delivered may not qualify for a refund or replacement. Each case will be reviewed individually.

12. Order Cancellations

Cancellation requests must be submitted within 12 hours of purchase and before the order enters processing.

Email info@ylressentials.com immediately and include your order number.

Cancellation requests are not automatically approved. Once an order enters processing or has shipped, it cannot be canceled or modified.

13. Exchanges

Direct exchanges may be available for products confirmed as damaged, defective, or incorrect.

Customers must contact us before returning a product or placing another order. Exchange requests are subject to review and product availability.

14. Policy Updates

YLR ESSENTIALS may update this Refund & Return Policy when necessary.

Changes become effective when the revised policy is published on our website.

Contact Us

For return, refund, replacement, or order assistance, contact:

YLR ESSENTIALS
Email: info@ylressentials.com
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM EST
Response Time: Within 24 hours

YLR ESSENTIALS is an online-only store. We do not have a physical retail store, showroom, customer service location, or pickup location. Customers must receive return instructions before sending any product.