Refund policy

Refund & Return Policy

Effective Date: July 12, 2026

Welcome to YLR ESSENTIALS.

At YLR ESSENTIALS, customer satisfaction is one of our highest priorities. We are committed to providing high-quality products, exceptional customer service, and a secure shopping experience.

This Refund & Return Policy explains the conditions under which refunds, replacements, reshipments, and return requests may be accepted. Please read this policy carefully before placing an order.

By purchasing from YLR ESSENTIALS, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. Refund & Return Request Period

Customers may submit a refund or return request within 30 calendar days from the date the order is marked as delivered.

Requests submitted after the 30-day period may not be eligible for review unless otherwise required by applicable law.

Submitting a request does not automatically guarantee a refund, replacement, or return approval. Every request is carefully reviewed based on the circumstances of the order and the supporting evidence provided.

2. Order Cancellations

Orders may be canceled within 12 hours of purchase, provided the order has not entered processing.

Once an order has entered processing or has been shipped, it can no longer be canceled, modified, or changed.

If you need to cancel your order, please contact our Customer Support team immediately at info@ylressentials.com.

Although we will make every reasonable effort to accommodate your request, cancellations cannot be guaranteed after the 12-hour cancellation period.

3. How to Submit a Refund or Return Request

To request a refund or return, please contact our Customer Support team by email within the applicable time period.

Please include the following information:

  • Full Name

  • Order Number

  • A detailed description of the issue

  • Clear photographs of the product

  • Photos of the shipping label and packaging (if applicable)

  • A short video if the issue cannot be clearly shown in photographs

Providing complete and accurate information will help us review your request more efficiently.

Incomplete requests may require additional information before a final decision can be made.

4. Eligible Refund & Return Requests

Refunds, replacements, or reshipments may be considered if:

  • The item arrived damaged during shipping.

  • The item arrived defective or unusable.

  • You received the wrong product.

  • The item received is significantly different from the item ordered.

  • Your order is confirmed as lost during transit after investigation.

Every request is reviewed individually to ensure a fair resolution.

5. Situations Not Covered

Refunds, returns, or replacements generally will not be approved in the following situations:

  • You changed your mind after placing your order.

  • You selected the wrong product, size, color, or variation.

  • An incorrect or incomplete shipping address was provided during checkout.

  • The package was refused without a valid reason.

  • The package was not collected after delivery attempts.

  • Minor color variations caused by monitor or mobile device settings.

  • Normal shipping delays that remain within the estimated delivery timeframe.

  • Damage caused by misuse, improper handling, unauthorized repairs, accidents, or normal wear and tear after delivery.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact YLR ESSENTIALS within 7 calendar days of the delivery date.

To help us process your request quickly, please provide all requested evidence, including photos or videos when applicable.

Once your claim has been reviewed, YLR ESSENTIALS may offer one of the following solutions:

  • Replacement of the item

  • Reshipment of the order

  • Partial refund

  • Full refund

The final resolution will be determined after reviewing the specific circumstances of your claim.

7. Claim Review Process

Once all required information has been received, our Customer Support team will review your request within 2–5 business days.

If additional information is required, we will contact you using the email address associated with your order.

You will receive an email notifying you whether your request has been approved or declined, along with the reason for our decision.

Contact Information

If you have any questions regarding this Refund & Return Policy or need assistance with your order, please contact us.

YLR ESSENTIALS

Location:
Bronx, NY 10453
United States

Email:
info@ylressentials.com

Customer Support Hours:
Monday – Saturday
9:00 AM – 5:00 PM (EST)

Response Time:
Within 24 Hours