Shipping policy

SHIPPING POLICY

Effective Date: August 26, 2026

Thank you for shopping with YLR ESSENTIALS. Please review this Shipping Policy before placing an order.

By completing a purchase through our website, you acknowledge and agree to the terms outlined below.

1. Online-Only Store

YLR ESSENTIALS operates exclusively online.

We do not currently have a physical retail store, showroom, customer service location, or pickup location. All purchases must be completed through our online store, and orders are shipped directly to customers.

2. Shipping Destination

YLR ESSENTIALS currently ships only within the United States.

We do not offer international shipping, local delivery, or in-person pickup at this time.

3. Shipping Cost and Options

We offer free standard shipping on orders delivered within the United States.

We do not currently offer express shipping. Available shipping information will be displayed during checkout.

4. Order Processing

Orders are processed within 1–3 business days after payment is successfully confirmed.

Orders are not processed or shipped on Sundays or U.S. federal holidays.

Processing may take longer during holidays, promotional events, periods of high order volume, or other exceptional circumstances. If a significant delay occurs, we will notify the customer by email whenever possible.

5. Estimated Delivery Time

After processing and shipment, estimated delivery within the United States takes:

10–15 business days

Delivery timeframes are estimates and are not guaranteed. Weekends and U.S. public holidays are not included in the estimated delivery timeframe.

Delays may occur because of severe weather, carrier disruptions, transportation issues, holidays, or other circumstances beyond our reasonable control.

6. Order Cancellations

Cancellation requests must be submitted within 12 hours of purchase and before the order enters processing.

To request a cancellation, email info@ylressentials.com immediately and include your order number.

Cancellation requests are not automatically approved. Once an order enters processing or has shipped, it cannot be canceled or modified because fulfillment has already begun.

This cancellation restriction does not affect eligible return requests submitted after delivery in accordance with our Refund & Return Policy.

7. Shipping Confirmation and Tracking

When an order ships, the customer will receive a shipping confirmation email containing the available tracking information.

Please allow 24–48 hours after shipment for tracking information to become active.

Customers can track their shipment using the tracking button included in the shipping confirmation email or through our Track Your Order page.

A temporary delay in tracking updates does not necessarily mean that the package has stopped moving.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review the recipient’s name, street address, apartment or unit number, city, state, and ZIP code before submitting an order.

YLR ESSENTIALS is not responsible for delays, failed deliveries, returned packages, or lost shipments caused by incorrect or incomplete information provided by the customer.

9. Address Changes

To request an address correction, email info@ylressentials.com immediately. Include your order number and the complete corrected address.

Address changes may only be possible before the order enters processing.

Once an order enters processing or has shipped, we cannot guarantee that the shipping address can be changed.

10. Delayed Deliveries

Delivery delays may occasionally occur.

Delays caused by carriers, weather conditions, transportation disruptions, holidays, or other circumstances beyond our reasonable control do not automatically qualify for a refund.

If an order has not arrived within the estimated timeframe, email info@ylressentials.com with the order number. We will review the available tracking information and assist the customer.

11. Lost Packages

If an order has not been delivered within 45 calendar days from the shipping date, contact us at info@ylressentials.com and include the order number.

We will review the available tracking information and investigate the shipment when appropriate.

If a package is confirmed as lost, YLR ESSENTIALS will determine an appropriate resolution based on the circumstances. The resolution may include reshipment, replacement, a partial refund, or a full refund.

Each case is reviewed individually. A specific resolution cannot be guaranteed before the investigation is completed.

12. Orders Marked as Delivered

If tracking indicates that a package was delivered but it has not been received, contact us within 7 calendar days of the reported delivery date.

Before contacting us, please:

  • Verify the shipping address submitted with the order.

  • Check around the delivery location.

  • Ask household members, neighbors, or building management whether they accepted the package.

  • Contact the shipping carrier for additional delivery information.

We will assist with reviewing the shipment whenever possible. Packages confirmed as successfully delivered by the carrier may not qualify for a refund or replacement.

13. Damaged Shipments

If a package or product arrives damaged, contact us within 7 calendar days of delivery.

Email info@ylressentials.com and include:

  • The order number.

  • A description of the damage.

  • Clear photographs of the damaged product.

  • Photographs of the shipping box and shipping label.

  • A short video if reasonably required to review the damage.

After reviewing the request, YLR ESSENTIALS will determine the appropriate resolution in accordance with our Refund & Return Policy.

Do not return a product before receiving return instructions from YLR ESSENTIALS.

14. Policy Updates

YLR ESSENTIALS may update this Shipping Policy when necessary.

Any changes become effective when the revised policy is published on our website.

Contact Us

For questions about shipping or assistance with an order, contact:

YLR ESSENTIALS
Email: info@ylressentials.com
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM EST
Response Time: Within 24 hours

YLR ESSENTIALS is an online-only store. We do not have a physical retail store, showroom, customer service location, or pickup location.